Refund Policy

When you are entitled to a refund

• The service does not work on the device you told us about when ordering, and we cannot resolve it together within 7 days of your order.
• You paid twice for the same order, or paid an amount different from the plan you chose.
• We were unable to deliver your access details after payment.
• A prolonged service problem on our side made the service unusable and we could not fix it within a reasonable time.

When a refund does not apply

• Problems caused by your internet provider or home network, where our troubleshooting steps would fix them but were not tried.
• Changes in individual channels or titles; line-ups vary over time and no single channel is guaranteed.
• Accounts suspended for sharing, reselling or other breaches of our terms.
• Requests made more than 7 days after ordering, except where the law gives you more time.

This is why we offer a free trial: it lets you check channels, device and connection before paying.

How to request a refund

1. Write to us on WhatsApp in the conversation where you ordered, or by email.
2. Include your username, the order date and a short description of the problem.
3. If the reason is technical, we first try to fix it with you. If it cannot be fixed, we confirm the refund in writing.

Email: [email protected]

How long it takes

We aim to process approved refunds within 5 business days. Your bank or payment provider may need a few extra days to show the money on your statement. Access to the service ends when the refund is issued.

Longer plans

For 6- and 12-month plans, if a lasting problem on our side appears after the refund window, we may offer a partial refund for the full months you have not used. We look at each case individually and confirm the amount in writing.

Your legal rights

This policy adds to, and does not limit, any rights you have under consumer law where you live. EU and UK consumers should also read our right of withdrawal.