Policies
Privacy Policy
What personal data Trex IPTV collects, why we need it, how long we keep it and the rights you have over it.
In short
- We collect only what we need to sell, set up and support your subscription.
- We never ask for or store payment card numbers.
- We do not sell your data or use advertising trackers on this website.
- You can ask to see, correct or delete your data at any time.
Who is responsible for your data
Trex IPTV is responsible for the personal data described in this policy. For any privacy question or request, contact us at [email protected].
What we collect
- Contact details — your WhatsApp number, email address and name when you contact us or order.
- Order details — the plan, dates, amount paid and payment confirmation (not your card number).
- Device information — device model, player app and, where needed, the device address (MAC) used for activation.
- Support conversations — messages, screenshots and photos you send us.
- Website data — standard server logs (IP address, browser, pages requested) kept for security, and anything you type into the contact form.
Why we use it
- To provide the subscription you ordered and deliver your access details (performance of a contract).
- To answer questions and fix problems (contract and legitimate interest).
- To prevent fraud, abuse and account sharing, and to keep the website secure (legitimate interest).
- To keep accounting records where the law requires it (legal obligation).
We do not use your data for automated decisions that significantly affect you, and we do not send marketing messages unless you ask for them.
How long we keep it
- Account and order data: for the life of your subscription and up to 24 months after it ends, so we can help if you return or have a question about a past order.
- Accounting records: as long as tax law requires.
- Contact form messages: up to 12 months unless they become part of an order.
- Server logs: a short period, typically a few weeks.
Your rights
Depending on where you live, you can ask us to:
- show you the data we hold about you, and give you a copy;
- correct data that is wrong or incomplete;
- delete your data when we no longer need it;
- restrict or object to certain uses of your data.
Send requests to [email protected]. We may ask you to confirm your identity first. If you are unhappy with our answer, you can complain to the data protection authority in your country.
Security
This website uses an encrypted connection (HTTPS). Access to customer data is limited to the people who need it to serve you. No method of transmission is completely secure, so never send passwords or card numbers to anyone, including us.
Children
Our service is sold to adults. We do not knowingly collect personal data from children. Parents can use player-app PIN controls to manage what children watch.
Changes to this policy
If we change how we use personal data, we update this page and the date at the top. Significant changes are also announced to active customers.