Trex IPTV FAQ

A broadband connection (15 Mbps or more for HD, 25 Mbps+ for 4K), a compatible device such as a smart TV, Fire TV Stick, Android device, Apple TV or computer, and a player app. We tell you which app suits your device.

No. Trex IPTV is delivered over your internet connection. If your TV is very old, a low-cost streaming stick is the only extra you might need.

About 15 minutes on the first device, including installing the player and loading the TV guide. Each additional device takes a couple of minutes.

Yes. Our logo reads “iptv trex”, and people search for both. It is the same service, run from trexiptvv.com.

1 month: €17. 3 months: €33. 6 months: €44. 12 months: €65. Every plan includes the same content and support.

After we confirm your device on WhatsApp, we send a written payment request with the plan and amount. We never ask for card numbers or passwords in chat or by email.

Yes, under our refund policy: if the service does not work on your device and our support cannot fix it, you can request a refund within 7 days of ordering.

No. Plans are one-off payments for a fixed period. To continue after your plan ends, you simply order again.

Yes, with a compatible player app from the TV’s own app store. Sets from roughly 2017 onwards are the most reliable; our Smart TV guide covers each brand.

Yes. Some players are in the Amazon Appstore; others are installed with the Downloader app. Our Fire TV Stick guide walks through the safe way to do it.

It depends on your device. We recommend an app that is available in your device’s official store and supports the login type you receive. Tell us your device and we will name one.

Yes, on a phone or tablet with a player app and a decent mobile or Wi-Fi connection. Keep in mind that streaming uses a lot of mobile data.

Usually because of Wi-Fi distance, a busy network in the evening or a device that is low on memory. Try an Ethernet cable or 5 GHz Wi-Fi, restart the router and app, and clear the app cache. If one channel buffers and others do not, tell us.

Internet streams are encoded and buffered before they reach you, which adds a short delay compared with broadcast TV. It is normal for all IPTV and streaming services.

Aim for 25 Mbps or more, measured on the TV itself in the evening, plus a 4K-capable device and screen.

No. Some customers choose one for privacy or because their provider slows video traffic. If you use one, choose a nearby server to avoid extra buffering.

On WhatsApp for the quickest help, or by email for anything you want in writing. Include your device, the app and a photo of the problem.

Yes. Install the player on the new device and enter the same details. If your plan uses a device address (MAC), send us the new address so we can update it.

Message us from the same WhatsApp number or email address you ordered with, and we will resend them after confirming it is you.

Yes, a 24-hour trial on request, with no payment details needed.

IPTV as a technology is legal and widely used by broadcasters. Whether a specific service is lawful depends on content licensing and the law where you live. We respond to rights-holder notices under our DMCA policy, and customers agree to use the service lawfully in their country.

Only what we need to run your account: your contact details, plan, device information and support conversations. Our privacy policy explains how long we keep it and how to ask for deletion.

No. Logins are for your household. Sharing them can cause connection errors for you and may lead to the account being suspended under our terms.